Thank you for shopping at www.customartz.com. We value your satisfaction and want to ensure that you are happy with your purchase. If, for any reason, you need to cancel your order or return an item, we have outlined our refund and returns policy below.
Cancellations
1.1 Timeframe
You may cancel your order within 12 hours of placing it. After this timeframe, your order will be processed and cannot be canceled.
1.2 Cancellation Process
To cancel your order, please follow these steps:
1.2.1 Contact our customer service team at qiuyu4681@gmail.com within 12 hours of placing your order.
1.2.2 Provide your order number and request the cancellation.
1.2.3 If your order is eligible for cancellation, our customer service team will confirm the cancellation and process a full refund to your original method of payment.
1.3 Order Modifications
Please note that after the 12-hour cancellation window, we are unable to modify or make changes to your order, except for the shipping address. If you need to update the shipping address, please contact our customer service team as soon as possible.
Returns
2.1 Eligibility
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as personalized or customized products, may not be eligible for return. Please check the product description or contact our customer service team for more information.
2.2 Return Process
To initiate a return, please follow these steps:
2.2.1 Contact our customer service team at qiuyu4681@gmail.com within 30 days of receiving your order to request a return and provide the following information:
Order number
Reason for return
2.2.2 Our customer service team will provide you with a return authorization number (RMA) and further instructions on how to proceed with the return.
2.2.3 Pack the item securely in its original packaging, including all accessories and documentation, and clearly mark the RMA number on the outside of the package.
2.2.4 Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs, unless the return is due to our error or a defective product.
2.3 Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original method of payment within 3 from the date of approval. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.
Damaged or Defective Items
3.1 Inspection upon Delivery
Please inspect your order upon delivery. If you notice any damage or defects, please contact our customer service team immediately.
3.2 Return Process for Damaged or Defective Items
If your item arrives damaged or defective, please follow the return process outlined above. We will cover the return shipping costs and provide a replacement or refund, depending on your preference and product availability.
Contact Us
If you have any questions or need further assistance regarding our refund and returns policy, please contact our customer service team at qiuyu4681@gmail.com. We are here to help you.
Please note that this policy is subject to change without prior notice. We recommend reviewing our refund and returns policy periodically for any updates.
Return Address:
444 Alaska Avenue
Suite #BKM750
Torrance, CA 90503
USA
Thank you for choosing Customartz. We appreciate your business and strive to ensure your satisfaction with every purchase.