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Common queries answered

Frequently asked Questions

Our team requires 2-3 days to process orders before shipping. The estimated shipping time is around 8-15 days, with 64.2% of orders delivered within 12 days.

For specific details on our return policy, please refer to our refund policy. We accept returns within 30 days of purchase.

Please send us the updated address via email within 24 hours after placing your order, and we will confirm with you once it has been processed.

Once your order is successfully placed, we will send you an email confirmation. After the order has been shipped, we will also send you tracking information via email. You can use the tracking number to check the latest logistics information. If you do not receive these emails, please check your spam folder. If you still cannot locate them, please contact us using the contact information on the right.

Please use the contact form on the right to get in touch with our customer support team. We value your feedback and would love to hear from you.

If you purchase multiple items, they will be shipped together in one package. We typically do not open packages unless necessary. If you receive damaged or defective items, or if there are any other issues with your order, please contact us using the form on the right.

Still need help?

Get in touch with us

Company Name: Customartz CO., LIMITED

CR No.

2705266
 

Address:

FLAT B, 8/F, MEGA CUBE,
NO.8 WANG KWONG ROAD,
KOWLOON, Hong Kong

Phone: +1 (408) 673-0798

 
E-mail:qiuyu4681@gmail.com
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